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Conference call - who had just joined? Who is or has been understood?


Added: 02-03-2007
Author: T Kaufman
Category: Telecommunications 		← Back | ↓ Related | Home →


The conference call can be one of the most excruciating experience for citizens of non-English speakers. Personally, as a British citizen speakers, I often have difficulty understanding the participants for several reasons:


  • Sound quality

  • Subject matter

  • Number of participants

  • Effective leadership during the call



I remember a conference call recently I heard. There were 18 participants and led by the United States of America. There are 10 native English speakers and 8 non-native English speakers. A French, with English language level is good, responsible for one minute.

10 minutes into the phone, he was asked politely to talk to leaders more slowly and clearly. The leader turned his request joking. He said OK, this is the version I spoke slowly, and he continued to speak as fast as high-speed train.

You should have seen the Frenchman's face.

Nilihisi so bad. I believe the conference call leader is the individual's education. We're talking high-level executives in the group. I also make sure that when you have a complete lack of attention and understanding ourselves, is to destroy the relationship.

Changing the communication process and the use of English can be clear what the positive effects of non-native speakers of English native speakers bridge.

4 tips here is a more productive and successful meeting for citizens who call in English:

  • Provide and said slowly and comfortably. Try removing all unnecessary noise from your mouth communication. For example, efforts to understand and remove Uh, Right, Uh-huh, Um, Like, and you know. These words may kuwavurugia non-native English participants.

  • Slow down the communication process. Pause between ideas (each 3-5 sentences) to provide non-native speakers a chance to understand before you continue.

  • Be careful. During the call, is to remind the participants that they can ask for clarification. Tell you that it is important that they understand. Giving permission to ask for clarification. After the key points and the end of each topic, ask everyone, is that understood?, Am I understood?, Or What questions do you have? Do not rush to the next topic. Be sure to provide at least 30 seconds between the question and the topic of interpretation. At the end of each topic, repeat the words important and practical information, even if the participants and asked for clarification.

  • A conference call that an effective leader. Leaders to ensure that awareness is a priority. Based on the leader and agenda, data, or plan of action. The focus of their communications environment-friendly building for all people to understand and enjoy. How can expect Native speaker of non-native English speakers to participate or follow the instructions, if he has mental problems? Without hesitation, minutes of meetings often follow the call. However, the relationship productive and useful risk. If there is little or no understanding during the call, then the non-indigenous participants are also not possible to participate. They think he enated and understand more than writing minutes. An effective leader ensures that:

    • Each expressed, speaking slowly, and say his name before speaking to facilitate understanding

    • Participants actively ask for clarification

    • Participants clarify important to understand the detail and action at the end of each topic

    • If there is background noise, the call is on hold until the noise removed

    • No comments at the end of a call to see how communication can be improved in future calls




    • Clearly english foster relationships and increase productivity.



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